Safeguarding Policy and Procedures

Introduction

This document should be read in light of our Terms and Conditions and applies to all services We provide directly to children and young people where they use our App. In this policy, where we refer to children, young people or students, this is a reference to persons under the age of eighteen and residing in England. “We”, “Us or “Our” is a reference to EasyA Limited. We strongly believe that children and young people should always be supported and protected from any kind of harm. We have, therefore, designed our teaching services to ensure our students’ welfare is promoted, and that they are kept safe. The purpose of this policy is to describe safeguarding measures we will apply to all EasyA students when they use the EasyA app (App). We will ensure that this policy is followed by everyone working at EasyA, including permanent and temporary employees and independent contractors. All such persons are required to familiarise themselves with this policy and apply it in their work.

Our values

EasyA’s safeguarding approach is built around the belief that children and young people should never experience abuse or harm of any kind, and that when a child uses our App, we will have their welfare and safety as Our highest priority. We also understand that some children may be more vulnerable than others, and that working with parents, carers and other agencies is crucial to promoting children’s welfare.

Our Tutors

Unlike other tutoring solutions, EasyA is designed so that tutors can never sign themselves up to teach on our platform simply by registering. Our registration process is designed as a gatekeeper, rather than a floodgate, so that tutors may only teach on our platform after we have manually allowed them to do so. We don’t rely on any automation here. Once tutors apply to work with us, we conduct extensive tests to ascertain their proficiency in teaching and experience. Please see our Tutors page for more on this process. After these tests have been passed, we then interview our tutors individually either by video call or in person and require photo identification documentation. At the interview, We will assess whether the tutor is suitable for working with our students. We may choose to adopt additional measures when working in partnership with schools. We recognise, however, that safeguarding is a continuous process and cannot be completed at any point. For this reason, we have also designed our systems to protect children continuously. For example, tutors are unable to schedule sessions with specific students, and vice versa. Furthermore, tutors cannot message students after a session has ended. This addresses the power imbalance present in many teaching institutions; students are always in control. In addition, tutors never see students’ full names, and are never able to see students’ personal contact details. All tutors ever see is the student’s first name, cartoon avatar, and maths question. All tutoring happens inside the app. We will also manually monitor tutoring sessions so that we are alerted to inappropriate language or image sharing. All tutors must keep the safety and welfare of students a priority at all times. Tutors must comply with Our Tutor Code of Conduct which requires Our tutors to act professionally and fairly and to ensure all language and behaviour is appropriate to their role as a tutor. No communication between tutors and students outside the App is permitted and any sharing of personal information is strictly forbidden. Finally, tutors must never meet students in person.

Our Response

If a tutor has any concerns about the welfare of a student, this must be reported to Us and as and when appropriate, We may refer these concerns to the relevant local authority. Any display of inappropriate images by students or tutors may be a criminal offence, and in this event, tutors must end the session immediately and report the occurrence to Us and if necessary, to the police. The same applies to inappropriate language and behaviour. We will never permit any tutor to continue to work with Our students where we believe this may put our students at risk. We will take immediate steps to investigate any complaint made by students against a tutor and will take appropriate action where this is warranted. If you are a student or a parent or a guardian of a student and have concerns about Our service or one of our tutors, please do get in touch. You may do so by emailing Us at hello@easya.co.uk. Students may also report tutors directly by using the in-app reporting feature. Your comments or concerns will be treated with respect and sensitivity.